Frequently asked questions
What people ask us most before booking. If your question is not here, write to us.
Do I need an account to book?
No. You browse and book without signing up: you enter your details when booking, and everything else — checking, cancelling or rescheduling — is done through the private link we email you.
How do I pay, and in which currency?
With a card from any country (Apple Pay and Google Pay included), always in US dollars (USD). Payment is processed by Stripe and your card details never pass through our servers. If your card uses another currency, the conversion is done by your bank.
When is my booking confirmed?
When the payment clears: at that moment we take your spot and email you the confirmation with your booking code. Until then no seats are held; if the spot is gone when the payment clears, the booking is not confirmed and we refund 100%.
Can I cancel? How much do I get back?
Yes, through the link in your confirmation email or by writing to us. Each experience publishes its cancellation policy on its page: it defines what percentage is returned depending on how much time is left before the start, always based on what you actually paid. You see the exact amount before confirming, and the refund runs automatically, no paperwork.
Can I change the date of my booking?
Yes. If you reschedule with the notice the experience policy requires, it is free: you pick another available time and your booking stays confirmed. Moving to an event with a different price does not move money: what you paid stands.
What happens if you cancel the experience?
If we cancel — because of weather, adverse conditions or any operational reason — we refund 100% of what you paid, regardless of the policy or how much time is left. Processor fees are on us.
What language is the experience in? Can I book it privately?
Each experience lists its available languages, and when booking you pick your preferred one among them. Many are offered in two modes: mixed group (you share with other people, price per person) or private group (the event is exclusively yours; a minimum per booking may apply, itemised at checkout before you pay).